• (250) 565-1115
  • Mon-Fri 10-6, Sat 10-5

ANSWERS TO YOUR QUESTIONS

About Us

Who are we?
Kup at a Time is a locally owned beverage supply store that specializes in single serve pods, coffee beans, tea bags, flavouring syrups, & more. We pride ourselves in our ability to provide a positive experience every visit. Customers should always feel free to ask any questions or provide any feedback.
Where are you located?
Kup at a Time
834 Central St E
Prince George BC V2M 3B8
Canada

[ View Map & Driving Directions ]

Shopping & Shipping

What shipping methods are available?
We use Canada Post for our shipping requirements.
How does local pickup work?
Purchase your favourite products through our online store! Simply add the items to your cart, select "Proceed to Checkout", select "Local Pickup", then wait for the "pickup notification email". Either come in to grab you items or phone in from your car to have a staff member deliver to your vehicle.
Do you ship internationally?
We do not ship internationally.
How long does it take before my order is ready for pickup?
Online orders are typically processed and ready for local pickup within 2 hours during regular hours of operation. Please wait for your "order ready for pickup" email prior to driving down to pickup your order.

Orders and Returns

Who should I contact if I have any questions?
Any of our staff can assist you so please don't hesitate to call us at (250) 565-1115 or message us on Facebook anytime!
Do you accept returns/exchanges
Due to COVID-19, we can not accept returns or exchanges at this time.

Pod Recycling

What pods do we accept?
We accept any and all single serve beverage pods for recycling.
Is there a fee?
Yes, for drop-&-go recycling there is a $2 minimum fee for a standard grocery bag size. The fee will increase with volume. The fee will be waived (within reason) for those shopping during drop-off. This fee helps ensure the continued service.
Special Instructions
The pods do not need to be cleaned out but they MUST be dry upon dropping them off. A minimum of two weeks in an open container/environment is recommended. Plastic bags are acceptable for transportation ONLY and NOT as storage as they hold moisture. No other garbage/recyclables will be accepted.

Payment Information

What payment methods do you accept?
Our online store accepts all major credit cards (VISA, Mastercard, etc) and we accept cash, VISA, Mastercard and debit in our local store.
Is buying on-line safe?
Absolutely! We use Shopify which is one of the safest, most popular e-commerce platforms in the world.
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