• (250) 565-1115
  • Mon-Fri 10-6, Sat 10-5

ANSWERS TO YOUR QUESTIONS

About Us

Who are we?
Kup at a Time is a family owned beverage supply store run by a mother/daughter duo who are forward-thinking additions to the community of Prince George BC Canada. With over 40 years of customer experience between us, we pride ourselves in our ability to provide a positive experience every visit. Customers should always feel free to ask any questions or provide any feedback.
Where are you located?
Kup at a Time
834 Central St E
Prince George BC V2M 3B8
Canada

[ View Map & Driving Directions ]

Shopping & Shipping

What shipping methods are available?
We use Canada Post for our shipping requirements.
How does local pickup work?
Local Pickup is available between 11:00AM to 5:00PM Monday through Saturday. Purchase your favourite products through our online store, once received bring your "order ready for pickup" email (printed or on mobile), then phone us when you are parked and we'll deliver your order.
Do you ship internationally?
We do not ship internationally.
How long does it take before my order is ready for pickup?
Online orders are typically processed and ready for local pickup within 2 hours during regular hours of operation. Please wait for your "order ready for pickup" email prior to driving down to pickup your order.
Do you offer a recycling program?
We accept any pod from any specific machine. It's not necessary to clean them out but they MUST be dry. There is a bin just inside our door for drop off. We do not accept any other recyclables or garbage aside from the container the pods are brought in. Pods are best left to air for a couple weeks in an open container and a well ventilated area. Plastic bags are acceptable for transportation but NOT for storage.

Orders and Returns

Who should I contact if I have any questions?
Any of our staff can assist you so please don't hesitate to call us at (250) 565-1115 or message us on Facebook anytime!
Do you accept returns/exchanges
Due to COVID-19, we can not accept returns or exchanges at this time.

Payment Information

What payment methods do you accept?
Our online store accepts all major credit cards (VISA, Mastercard, etc) and we accept VISA, Mastercard and debit in our local branch.
Is buying on-line safe?
Absolutely! We use Shopify which is one of the safest, most popular e-commerce platforms in the world.
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